EASY 30-Day Returns

Easy 30-Day Returns
Preparing Your Return
- Please contact us for an RMA number and our return address.
- Please package your order carefully to make sure that it does not get damaged in transit.
- Every item should be insured for the amount of your original payment to Encore DT.
- Include your RMA number on the outside of the package.
- Include a printout of your invoice and write your RMA number on the invoice as well.
- Include all original packaging. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the $250 replacement cost.
- We will inspect, process your return and issue your refund or exchange within seven (7) business days after we receive your package. Following the above steps will help render a smooth transaction.
Choosing a Shipping Carrier
- Items purchased for under $500 may be returned via any carrier, provided that the package is insured for the total amount paid to Encore DT. We also recommend that you request a return receipt for confirmation that your package reached Encore DT.
- Items purchased for $500 - $25,000 may be returned via US Postal Service Registered Mail, insured for the total amount paid to Encore DT.
- For items purchased for more than $25,000, please contact Encore DT to make special delivery arrangements.
- Encore DT will not be responsible for loss or damage of return shipments.
Items Not Subject to Return or Exchange
- All personally customized items (such as items with engravings, personalized stamps, etc)
- All items that show signs of wear, damage or alterations (such as rings resized by a company other than Encore DT).
- All other items that specifically state, "This item is not subject to returns or exchanges under Easy 30-Day Returns".
- All items returned uninsured or insured for less than the amount paid to Encore DT will be refused upon receipt.
- If you have any further questions about our return policy, Contact Us for more information.