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Frequently Asked Questions
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Frequently Asked Questions
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Frequently Asked Questions
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What is Encore DT?
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Encore DT is a modern retail operation, specializing in jewelry, diamonds and diamond engagement rings, built on Italian principles of jewelry production. What sets apart one design from another is in the details, which is why every diamond engagement ring we carry features a 360 degree video of the actual ring you would receive. With one of the most robust design platforms and diamond sourcing programs in the industry, as well as complete transparency of every design and Easy 30-Day Returns, Encore DT is the one-source solution for all engagement ring needs.
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Do your diamonds have inclusions?
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All of the diamonds we sell are Encore DT Signature Diamonds. This means no eye-visible inclusions, no exceptions.
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Where are your diamond engagement rings manufactured?
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All of our diamond engagement rings are designed and produced in the United States - no caveats and no exceptions.
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Are all of your diamonds conflict-free?
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Yes, without exception. Encore DT works exclusively with U.S. - based diamond suppliers, who offer transparency as to the origin of their diamond inventory.
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Are all of your engagement rings in your inventory and how quickly will my order be shipped?
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Yes, we carry every engagement ring design that is listed for sale. We offer a significant level of customization on each design. This includes white, rose and yellow gold, platinum, as well as diamonds of different sizes and clarity grades. Once your order is placed, we will produce your engagement ring to your specifications and ship it to the delivery address indicated in the order. Our average lead time in production is 5-7 business days.
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Can I customize my engagement ring beyond the options offered in your drop down menus?
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Yes, if you are looking for a diamond, ring size, engraving or any other attribute you don't see in our drop down menus, contact us and one of our engagement ring consultants will be glad to assist.
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What if I want to buy the main center diamond from my local jeweler?
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We offer both, setting only and complete engagement rings. A complete engagement ring would include the setting and the center stone. A setting would include everything except the main center stone. If you would like to purchase a diamond from any source other than Encore DT, please select "Setting" at checkout.
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What are your shipping policies and prices?
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We offer free shipping on all domestic diamond engagement ring orders. Each package is insured and packaged to render a safe delivery. We also offer international shipping, both Priority and Express, with preferred rates to most countries.
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